Xing, Yuan2008-10-222008-10-222007DNX115758http://hdl.handle.net/10399/1522Abstract unavailable please refer to PDFenAll items in ROS are protected by the Creative Commons copyright license (http://creativecommons.org/licenses/by-nc-nd/2.5/scotland/), with all rights reserved.An analysis of physical distribution service quality in the online retail marketthesis