Developing key performance indicators for airport safety and security : a study of three Scottish airports
Enoma, Norman Aghahowa
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This study focused on the role of Facilities Management (FM) in improving safety and security at the airport and the link between FM and design, so the greatest attention was paid to the safe and secure management of the facilities rather than customers or passengers. Data collection centred on the management and staff of the case study airport and experts in the field of facilities management and aviation with a focus upon safety and security. The study initially concentrated on the role of Facilities Management (FM) at the design stage and the implications for the management at the operations stage but later the research focus shifted to the role of FM in the management of the airport, in particular airport safety and security. In studying airports, all areas of the aerodrome and the facilities used by the airport and aircraft formed the central focus of the study. Off airport installations such as fuel depot, power station, aircraft waste facility were referred to where necessary when they impaired upon safety procedures. The philosophy of performance measurement was also a key focus of the research study; this study differs from previous studies, as it concentrates on looking at how FM impacts upon airport performance in relation to safety and security. The rationale behind the focus on Scottish airports was the logistics to accessing key people at each airport and collecting relevant data in conjunction with the belief that to some extent operating procedures will be similar across the world in terms of the security and safety function. A more international perspective is perhaps an additional research activity for the future and was outside the scope of the current project. The methodology for this study is a case study of three Scottish airports, which are owned and operated by the BAA Scotland (Glasgow, Edinburgh and Aberdeen international airports). Data was also collected from Civil Aviation Agency, analysed and presented in this study. Evidence in this thesis supports the conclusion that planning for airport safety and security is airport specific because no two airports are exactly the same; they differ in sizes, mode of operations, passenger type and flight destinations. In addition this is the very first survey that developed and tested a list of potential KPIs for airport safety and security, which forms part of the researchers’ original contribution to knowledge.